Demand Response

About the Program

Demand response is available to citizens who qualify for certain grants or human service agencies. All reservations must be made 48 hours before requested trip by 2 pm. 

Please be aware that the following grants are subject to change by the federal government:


5310-Urban Elderly & Disabled

If you are 65 or older or have a medical condition that keeps you from driving then we can provide transportation to any in county medical appointments and 1 personal trip per week. The cost for this service is $1 per boarding. We require proof of age, or our  Certificate Of Disability Form to be completed and returned 3 business days prior to first trip.  

Medicaid Transportation

The Medicaid Transportation program is administered by the Iredell County Department of Social Services.  If you are a Medicaid beneficiary and you need assistance in accessing transportation to and from medical appointments, please contact the Iredell County Department of Social Services  (DSS) at (704) 928-2038 for an assessment of your transportation needs.  DSS is located at, 549 Eastside Dr. Statesville, NC 28625  The operating hours are 8:00 a.m. until 5 p.m., Monday through Friday.
 DSS Transportations coordinator:  Michelle Johnson 704-928-2038

Work Transportation

If you are in need of assistance to get to and from work we can provide this service for you. Contact ICATS at 704-873-9393 for eligibility details.  The cost for this service is $1 per boarding.  



Please call ICATS Office at 704-873-9393 if you have further questions.